First I plugged the Seagate Backup Plus Portable 1 TB, For Mac and Pc, on my Acer Aspire 7750G (Windows 7) to make sure it worked. After that I gave it to 2 different friends to dump some files. Moving Data Between Two Systems Using an External Hard Drive (for MacOS). This is the best solution Seagate offers for transferring data between Windows and Mac computers. Macintosh OS to Windows OS: Seagate FreeAgent GoFlex drives includes the Paragon driver, which can make NTFS file systems usable in MacOS.
Firmware update for Seagate Backup Plus and Seagate Slim USB 3.0 in MacOS This tool will update the firmware on the following models: • Seagate Backup Plus • Seagate Backup Plus for Mac (USB 3.0 models only) • Seagate Slim • Seagate Slim for Mac (USB 3.0 models only) • Seagate Backup Plus Desk • Seagate Backup Plus Desk for Mac Confirm you have a backup of all your data before you begin a firmware update process. This process will require a reboot at the end, so ensure all your work and open documents are saved before beginning.
Hi Michael, Thank you for posting your query in Microsoft Community. Please provide some more information for me to understand the issue better. Is the Drive being detected on the computer?
Please check the status of the drive in Device Manager. Follow the steps to open Device Manager. Press Windows key + X. Click Device Manager. You may refer to the link to check the compatibility of Seagate backup plus with Windows 8. I would suggest you to contact Seagate support as you are not even able to open the Seagate dashboard. You may refer to the link for assistance.
Please get back to us if you have any questions related to Windows. We are here to assist you. Niyamath H Mohammed Microsoft Community.