WD My Passport 1TB won't mount anymore. Discussion in 'Mac Accessories' started by anothermacdude, Jun 17. A damaged cable could cause such symptoms. If changing the cable doesn't work you might consider using the services of a data recovery company to recover the data. I bought a new WD my passport for mac and plugged it into my macbook.

This answer explains how to troubleshoot an external hard drive on Mac OSX.*END External Drive Troubleshooting – Mac STEP 1 Check the power and data cable • Check that the power cable is securely connected to the external drive and wall socket (applies only to desktop external hard drives). • Do not connect the drive through a USB hub, connect it directly to the Mac.

Make sure the power adapter is connected directly to a wall outlet, not to an extension cord. • Ensure the cable is securely connected to both the drive and computer. Mac computer news.

• If your external hard drive came with a Y-cable, use both USB connectors to ensure the drive is getting the appropriate power. • If you are connecting to a Mac, use the USB ports found on the back of the computer. Avoid using USB ports found on keyboards, monitors or the front of the Mac. • If the problem still continues, try using a different USB port.

STEP 2 Check the Drive Partition using Disk Utility • Click Go on the top menu bar, then choose Utilities and open the Disk Utility application. • If the drive is not on the desktop or if Disk Utility is showing that the drive is formatted in a file system that is not recognized by the Mac OS, the drive can be formatted so the Mac OS will recognize it. STEP 3 Check System Profiler The Mac System Profiler will show you whether the external drive is physically detected by the Mac. • Click on the Apple Menu in the top left corner of your desktop. • Select About this Mac and then click on More Info to open the System Profiler Application. • When the System Profiler opens click on USB in the left menu under the Hardware category. • If the drive is still not visible, try connecting it to a second Mac to verify the issue.

If the drive fails on the second Mac, create an RMA and return the drive under Warranty.• Please click here • If the WD product is no longer in warranty, please visit the to purchase a replacement power adapter or USB cable.

WD My Passport Ultra 1TB drive not detected on PC, how to fix it 'I have a WD My Passport Ultra 1TB portable drive for storing movies, photos, and important personal files. This morning, WD My Passport suddenly became inaccessible, couldn't be detected by my computer.

The WD hard drive failed to show up on my PC and I couldn't access saved data either. Is there a possible way that can help me to repair the not detectable WD drive to work again?' If you are having a similar problem on your WD My Passport Ultra hard drive or other brands of external hard drive or devices, don't worry. Here in the below, we'll show you how to fix and repair not detectable or unrecognized WD My Passport or other brands of the external hard drive to work again. Try a different USB cable or PC When your computer cannot detect or read your WD hard drive, you can first try to change the USB cable and connect it with another USB port or new PC to see if the drive can be read or not. If the drive can be read via new a USB cable or on a new PC, then the drive is working fine.

The problem exists on the USB cable. If the WD drive cannot be detected either, you can selectively follow below 3 methods to get problems fixed and repair the WD My Passport drive to work again. Change WD drive letter and path to make WD drive detectable When your WD become inaccessible, you can follow the guidelines below to change WD drive letter and path to make it detectable and accessible again in Windows PC: Step 1. Press Win + R to bring up Run dialog > Type: diskmgmt.msc to open Disk Management. Right-click on WD drive and choose Change Drive Letter and Paths. Click Add and choose the drive letter beside Assign the following drive letter > Click OK. If WD drive has already assigned with a letter, click Change to choose another letter for it.

Then restart PC and you can check out whether the problem still exists or not. Fix corrupted system files and update device driver on WD drive If the system files corrupted or the WD device driver is outdated, you won't be able to access the drive.